Privacy Policy

This Privacy Policy explains how Saiveld, LLC (“Saiveld,” “we,” “our”) collects, uses, discloses and protects personal information when you use the Saiveld field operations platform and our marketing website (collectively, the “Service”).

Saiveld is a business-to-business platform. When you use it as an employee or contractor of an organization (a “Customer”), that organization is the controller of the personal information processed about you in connection with their account, and Saiveld acts as their processor. Your employer's own privacy policies and practices may also apply.

1. Information We Collect

a. Information you provide

• Account information. Name, work email address, role, organization, password (stored hashed), and similar credentials provided when an account is created or an invitation is accepted.
• Profile & contact information. Phone number, employee identifiers, on-call schedule, time-off requests and similar fields used for staffing and communication.
• Work content. Field tickets, work orders, JSAs, hot work permits, equipment records, preventative-maintenance logs, time entries, signatures, photos, notes and other content you or your colleagues submit to the Service.
• Customer-managed contacts. Customer, vendor and site contact information your organization records in the Service.
• Support communications. Messages, attachments and metadata when you contact us for support.

b. Information collected automatically

• Authentication & session data. Login timestamps, IP address, user agent, and session cookies needed to keep you signed in and to detect abuse.
• Diagnostic & usage logs. Server logs, request paths, error reports, performance metrics and feature usage information used to operate, secure and improve the Service.
• Device data. Approximate location derived from IP address, browser type, operating system, and time zone.

c. Information from third parties

If your organization connects an integration such as Intuit QuickBooks, we receive the data necessary to perform the integration (for example, OAuth tokens and the customer/invoice records you choose to sync). We use that data only to provide the integration you requested.

2. How We Use Information

We use information for these purposes:

• to provide, secure, maintain and improve the Service;
• to authenticate users, enforce role-based permissions and seat limits, and route requests to the correct organization tenant;
• to communicate with you about the Service, including transactional messages such as invitation emails, password resets, security notifications and important policy changes;
• to provide customer support and respond to inquiries;
• to monitor for fraud, abuse and unauthorized access, and to enforce our Terms of Service and acceptable-use rules;
• to comply with legal obligations, valid legal process, and governmental requests; and
• to produce aggregated or de-identified analytics that do not identify any individual or organization.

We do not sell personal information, and we do not use Customer Data to train third-party advertising or AI products.

3. How We Share Information

We share information only as described below:

• Within your organization. Other authorized users of your organization can see information you submit, in line with their role and permissions.
• Service providers (subprocessors). Vendors that help us run the Service, such as cloud hosting providers, database hosting, email delivery, error monitoring and customer support tooling. These providers are bound by confidentiality and data-protection obligations and may only process information on our behalf.
• Integrations you enable. If your organization connects a third-party service (for example, Intuit QuickBooks), we share the data necessary to perform that integration with the third party. The third party's privacy practices govern its use of that data.
• Legal & safety. We may disclose information if required to comply with applicable law, regulation, legal process or governmental request, or where we believe disclosure is reasonably necessary to protect the rights, property or safety of Saiveld, our customers or the public.
• Business transfers. If we are involved in a merger, acquisition, financing, reorganization or sale of assets, information may be transferred as part of that transaction, subject to standard confidentiality protections.

4. Cookies & Similar Technologies

Saiveld uses only the cookies needed to operate the Service. The primary cookie is the authentication session cookie that keeps you signed in across pages and tenant subdomains. We do not use third-party advertising or cross-site tracking cookies, and we do not embed advertising trackers in the Service.

5. Data Retention

We retain Customer Data for as long as your organization's subscription is active and for up to thirty (30) days after termination so the data can be exported. After that, Customer Data is removed from active systems on our standard rotation; backups are purged on the same rotation. Logs and diagnostic data are typically retained for up to twelve (12) months. We may retain information longer where required by law or to resolve disputes and enforce our agreements.

6. Security

We use administrative, technical and physical safeguards designed to protect personal information, including encryption in transit (HTTPS/TLS), encrypted credential storage (passwords are hashed with bcrypt), tenant isolation in the database, role-based access controls, and audit logging. No system is perfectly secure; you are responsible for keeping your credentials confidential and for notifying us promptly at security@saiveld.app if you suspect unauthorized access.

7. Your Choices & Rights

Depending on where you live, you may have rights to access, correct, delete, port, or restrict processing of personal information about you, and to object to certain processing. Because Saiveld typically acts as a processor on behalf of your employer, please direct requests to your organization's administrator first; they control the data within their account. If you contact us directly and we cannot fulfill your request as a processor, we will refer it to the controlling organization or, where we are the controller, act on it within the time required by law.

You may update your profile information from within the Service. You may also email privacy@saiveld.app with any privacy request.

8. International Users & Data Transfers

The Service is operated from the United States. If you access the Service from outside the United States, you understand that your information will be processed in the United States and other countries where our service providers operate, which may have different data-protection laws than your jurisdiction.

9. Children

The Service is intended for business use by individuals age 18 or older. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by posting an updated version with a new “Last updated” date and, where feasible, notifying the primary account contact. Continued use of the Service after the effective date of an update constitutes acceptance of the updated Policy.

11. Contact Us

Questions about this Privacy Policy or our data practices? Contact us at privacy@saiveld.app.