Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between Saiveld, LLC (“Saiveld,” “we,” “our”) and the organization or individual (“Customer,” “you”) that accesses or uses the Saiveld field operations platform, including any associated websites, applications, APIs and documentation (collectively, the “Service”).

By creating an account, signing in, accepting an invitation, or otherwise using the Service, you agree to be bound by these Terms. If you are accepting these Terms on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization.

1. The Service

Saiveld provides a software-as-a-service platform for managing oil and gas field operations, including work orders, field tickets, job safety analyses, hot work permits, equipment records, preventative maintenance, time tracking, and related workflows. Features available to your account are determined by your subscription plan and any applicable order documents.

2. Accounts & Access

To use the Service you must create an account or be invited to one by an authorized administrator. You are responsible for maintaining the confidentiality of account credentials and for all activity that occurs under your account. Notify us immediately at security@saiveld.app if you suspect unauthorized access.

The Service is intended for business use by personnel age 18 or older. You may not share a single user account with multiple individuals. Per-user seat limits and role-based permissions apply as set in your subscription.

3. License Grant (End-User License)

Subject to these Terms and your timely payment of any applicable fees, Saiveld grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license during your subscription term to access and use the Service solely for your internal business operations. Authorized users you invite may exercise this license within the scope of their assigned role.

4. Acceptable Use

You will not, and will not permit any user to:

• copy, modify, translate, reverse-engineer, decompile or disassemble the Service, or attempt to derive its source code;
• resell, sublicense, lease, time-share or otherwise make the Service available to any third party (other than your authorized users);
• use the Service to store or transmit material that is unlawful, infringing, defamatory, harmful or that violates the rights of any third party;
• upload viruses, worms, malware or any code intended to disrupt or damage the Service or any system or data;
• interfere with the integrity, performance or security of the Service, attempt to gain unauthorized access, or probe or scan for vulnerabilities without written permission;
• use the Service to develop a competing product or to benchmark without our prior written consent;
• use any robot, scraper or other automated means to access the Service except via documented APIs we provide.

We may suspend access to the Service if we reasonably believe your use poses a security, legal or operational risk.

5. Customer Data & Ownership

You retain all right, title and interest in and to the data, files, documents, photos, signatures, time entries, customer records and other information you or your users submit to the Service (“Customer Data”). You grant Saiveld a worldwide, royalty-free license to host, copy, transmit, display and process Customer Data solely as necessary to operate, secure and improve the Service for you and to perform our obligations under these Terms.

You are responsible for the accuracy, quality and legality of Customer Data and for ensuring you have all rights and consents necessary to submit it to the Service. You must not submit any regulated personal information (including U.S. HIPAA-protected health information, payment card data, or government-issued identifiers) unless we have agreed in writing in advance.

6. Saiveld Intellectual Property

The Service, including all software, designs, branding, content, documentation and aggregated or de-identified analytics derived from use of the Service, is and remains the exclusive property of Saiveld and its licensors. No rights are granted to you other than the limited license expressly stated in these Terms. Saiveld may freely use any feedback, suggestions or ideas you provide without restriction or obligation.

7. Confidentiality

Each party may receive non-public information of the other in connection with the Service. The receiving party will use the same degree of care it uses for its own confidential information (and no less than a reasonable degree of care) to protect the disclosing party's confidential information, will use it only to perform under these Terms, and will not disclose it to third parties except to its personnel and contractors who need to know and are bound by confidentiality obligations.

8. Fees, Billing & Subscription

Fees, billing frequency, seat limits and any feature add-ons are governed by your subscription plan or order document. Fees are non-refundable except as expressly stated in your order. Unless otherwise stated, fees do not include taxes; you are responsible for all applicable sales, use, withholding and similar taxes other than taxes on Saiveld's net income. Late amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law.

Subscriptions automatically renew for successive terms equal to the prior term unless either party gives written notice of non-renewal at least thirty (30) days before the end of the then-current term.

9. Term & Termination

These Terms remain in effect while you use the Service. Either party may terminate for the other party's material breach if the breach is not cured within thirty (30) days of written notice. Saiveld may suspend or terminate immediately for non-payment or for violations of Section 4 (Acceptable Use).

On termination, your right to access the Service ends. We will make Customer Data available for export for thirty (30) days after termination via the Service's standard export tools or, where unavailable, on reasonable request. After that period we may delete Customer Data from active systems; backups are purged on our standard rotation. Sections 5, 6, 7, 10, 11, 12 and 13 survive termination.

10. Disclaimer of Warranties

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, Saiveld disclaims all warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the Service will be uninterrupted, error-free or completely secure, or that any particular result will be achieved.

The Service is a productivity tool for field operations. It is not a substitute for professional engineering, safety, regulatory or legal judgment. You are responsible for the accuracy of the records you create with the Service and for compliance with all applicable laws, permits and standards.

11. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any lost profits, lost revenue, lost data or business interruption, arising out of or related to the Service or these Terms, even if advised of the possibility of such damages.

Each party's total aggregate liability arising out of or related to these Terms will not exceed the amounts you paid Saiveld for the Service in the twelve (12) months immediately preceding the event giving rise to the claim. The foregoing limits do not apply to your payment obligations or to either party's indemnification obligations.

12. Indemnification

You will defend, indemnify and hold Saiveld harmless from and against any third-party claims, damages, losses and reasonable attorneys' fees arising out of (a) Customer Data, (b) your or your users' violation of these Terms or applicable law, or (c) your use of the Service in combination with any third-party product or service we did not provide.

13. Governing Law & Disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. The exclusive venue for any dispute that is not subject to arbitration is the state and federal courts located in Harris County, Texas, and each party consents to personal jurisdiction there.

Any dispute arising out of or related to these Terms that cannot be resolved informally within thirty (30) days will be finally resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator in Houston, Texas. Either party may seek injunctive relief in court for actual or threatened infringement or misappropriation of intellectual property or confidential information. You and Saiveld each waive any right to a jury trial and to participate in any class or representative action.

14. Changes to the Terms

We may modify these Terms from time to time. Material changes will be communicated by posting an updated version with a new “Last updated” date and, where feasible, notifying the primary account contact. Continued use of the Service after the effective date of an update constitutes acceptance of the updated Terms.

15. Miscellaneous

These Terms (together with any order document) are the entire agreement between the parties regarding the Service and supersede all prior or contemporaneous understandings. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent (except to a successor in connection with a merger, acquisition or sale of all or substantially all assets); we may assign freely. Neither party is liable for delays or failures caused by events beyond its reasonable control.

16. Contact

Questions about these Terms? Contact us at legal@saiveld.app.